Online marketing continues to evolve while traditional media is waning. The result is that many organizations are embracing social media as an effective way to engage and collaborate with consumers through social communities.  

LISTEN -- ENGAGE -- INFLUENCE 

Unlike traditional marketing, social media allows a two-way communication with consumers. People are talking about brands all the time. Companies need to evaluate if they are ready to start active listening and engaging in conversations with their customers and prospects with an effective strategy that will build personalized, lasting and meaningful connections. 

This connection will prompt viral exchanges, call to action scenarios and brand lift for a number of organizations that are stuck in traditional strategies that are no longer effective. 

There are a number of excellent resources that will aid organizations that are ready to embrace social marketing. Here are a few great resources to get started:  

Online Retailers Rank SEO and Social Media as Top Marketing Tool by CIO (Social networking, improved site content and utilising analytics are the top areas CIOs need to be looking at in the online retail space)

Mashable: The Social Media Guide (Learn the various components of social media - realizing that social interaction is 1 to many, not just 1 to 1)

110 Ways Retailers are Using Social Media Marketing (Leverage this detailed listing of organizations that are doing it right the first time)

Internet Retailer: Growing Importance of Social Media (Don't underestimate the growth potential - Internet Retailer has it all fared out for management disbelievers)

Best

Denice MacDonald

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